Despite seasonal increases in demand, the control room maintained stable and efficient operations, handling over 78,000 emergency 999 calls and nearly 114,000 non-emergency 101 calls between April and June 2025. At the same time, reports to Crimestoppers reached their highest-ever quarterly volume in Lancashire, with a 28.6% increase compared to the same period last year. […]

At June’s Accountability Board, Commissioner Grunshaw assessed Lancashire Constabulary’s performance across key areas including call handling, victim satisfaction, and outcomes for serious and violent crime. Reports provided to the meeting highlighted continued strong results in public contact and call response times, and came off the back of recent national statistics that found Lancashire to be […]

The meeting, which sees the Commissioner scrutinise the Chief Constable on the force’s performance, and hold her to account for delivery of the Police and Crime Plan, highlighted the latest statistics on the time it takes for calls to be answered, and responded to by officers. Recent time to arrive data showed officers attended 97.7% […]

The time taken to answer calls for service is an area of high public concern, and whilst Lancashire Constabulary compares favourably to other forces nationally, the Commissioner wanted to understand what action was being taken to improve the service to the public locally and to reduce wait times, particularly on 101. On average in 2024, […]